Last Updated: September 7, 2026
This Refund and Returns Policy outlines how you can cancel your order or seek a refund for a product purchased through Keshvapsi.com. Under this policy:
1. Cancellations
Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the order has already been shipped or is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. No Returns
Keshvapsi does not accept product returns. We do not accept cancellation or return requests for products that have been opened, used, or partially consumed. However, a refund or replacement can be issued if you establish that the quality of the product delivered is not good.
3. Damaged, Defective, or Incorrect Products
In case of receipt of damaged, defective, or incorrect items, please report it to our customer service team within 2 days of receipt of the product. The request will be entertained once our team has checked and determined the issue at its own end.
If you feel the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 2 days of receiving the product. Our team, after reviewing your complaint, will take an appropriate decision.
Please note: no product needs to be shipped back to us unless specifically instructed by our customer service team.
4. How to Request a Return
To raise a cancellation or refund request, contact our customer service team with:
- Order Number
- Your Name and Contact Number
- Reason for the request
- Photographs/videos of the product (if applicable)
-
Our support team will review your request and respond within 2–3 business days.
Do not ship any product back until instructed by our customer support team.
5. Replacement Policy
Once your return request is approved, we will arrange for a replacement of the eligible product, subject to stock availability.
If the same product is unavailable, we may offer:
- A similar replacement product, or
- A refund, as deemed appropriate.
6. Refund Policy
Refunds may be approved only in the following situations:
- The ordered product is unavailable after payment.
- A replacement cannot be provided.
- The order is cancelled by Keshvapsi before dispatch.
- Any other case approved at the sole discretion of Keshvapsi.
Approved refunds will be processed through the original payment method.
7. Refund Processing Time
Once approved:
- Refunds are generally initiated within 5–7 business days.
- The time taken for the amount to reflect in your account depends on your bank or payment service provider and may take an additional 3–10 business days.
8. Return Shipping
If the return is due to:
- Incorrect product
- Damaged product
- Defective product
- Shipping error by Keshvapsi
we will arrange the return pickup or bear the return shipping cost wherever applicable.
If the return is requested for reasons not attributable to Keshvapsi, return shipping charges may be the responsibility of the customer, subject to our approval.
9. Order Cancellation
Orders may be cancelled before they are dispatched by contacting our customer support as soon as possible.
Once an order has been dispatched, it cannot be cancelled and will be processed according to this Refund & Returns Policy.
10. Damaged Shipments
If your package appears to be:
- Opened
- Tampered with
- Broken
- Leaking
please do not accept the package if possible.
If accepted, notify us within 24 hours of delivery and share photographs of:
- The outer package
- Shipping label
- Damaged product
- Invoice (if available)
This will help us process your claim quickly.
11. Non-Delivery
If your order has not been delivered within the expected timeframe, please contact our customer support.
We will coordinate with our courier partner to investigate the shipment and provide an appropriate resolution.
12. Quality Assurance
Every Keshvapsi product undergoes quality checks before dispatch. However, if you believe you have received a product with a manufacturing defect, please notify us immediately with supporting photographs so that we can investigate the issue.
13. Policy Updates
Keshvapsi reserves the right to modify this Refund and Returns Policy at any time without prior notice. Updates will be published on this page along with the revised “Last Updated” date.
14. Contact Us
For any questions regarding returns, replacements, cancellations, or refunds, please contact us using the customer support details available on Keshvapsi.com.
Our team will be happy to assist you and resolve your concerns as quickly as possible.
